Haneda has three main terminals, with international flights primarily using Terminal 3 Terminal 1 : Primarily domestic JAL and Skymark. Terminal 2 : Primarily domestic ANA , plus some international ANA flights. Terminal 3
, visitors are now met by a large digital display featuring a friendly dog character. Powered by generative AI, this character acts as a multilingual concierge that: The Japan News Breaks the Language Barrier
The biggest headache for any major airport is not weather delays; it is human flow. Every day, Haneda handles nearly 300,000 passengers. During Golden Week or the Obon holiday, this number spikes dramatically. Historically, this led to bottlenecks at security, snaking lines at immigration, and stress for families with strollers.
These deployments build on earlier experiments. In 2020, Haneda Airport began public trials of an AI‑powered digital concierge named “Asuka Haneda”—an animated character drawn by the manga artist who illustrated the Haneda‑themed “Big Wing” manga. The system, developed by Nextremer Co., used an AI engine optimized for airport tasks, providing 24‑hour multilingual guidance in Japanese, English, Chinese, and Korean via touchscreen displays.
When most people think of airport AI, they imagine robot vacuum cleaners. Haneda has those—specifically, the Brain Corp C4 units. But under the umbrella, these machines are not independent; they are a swarm.
A significant development occurred in May 2026, when JAL, in partnership with Tokyo International Air Terminal (TIAT), successfully demonstrated a next-generation boarding experience using only facial recognition. This system, part of IATA's Data & Technology Proof of Concepts program, allows passengers to complete boarding and even transfer procedures based on a digital certificate stored on a smartphone, without needing to repeatedly show a boarding pass or passport.
AI Haneda systems are designed to possess several key features that set them apart from traditional AI systems. Some of the most notable features include: