Compare the to see if an upgrade is worth it for your business.
The customer does not need to understand networking or USB redirection.
When the technician and customer are not on the same local network, the Customer Module 1.9.7 must connect over the Internet. This requires some additional network configuration. Compare the to see if an upgrade is
Customers can usually run it without administrative privileges, simplifying remote support sessions. Core Features of Version 1.9.7
If a conflict arises or if a tunnel tool assigns a different external port, the technician can change the listening port in USB Redirector Technician Edition: This requires some additional network configuration
Whitelist the port in the technician's router (Port Forwarding) and Windows Firewall. Local software is locking the USB device.
Although version 1.9.7 does not include the cloud‑based “Connect by ID” feature that was introduced in later versions (v2.x), technicians have developed several effective workarounds to enable seamless remote connections. Local software is locking the USB device
All data transferred over the network is protected by standard SSL/TLS encryption to prevent data interception.
A technician cannot view or redirect any USB device without the customer manually selecting and sharing it first.
A customer buys CAD software that requires a physical USB dongle (e.g., Sentinel or HASP). The dongle is at HQ. The remote engineer needs to run the software at home.
To initiate a successful remote repair session using version 1.9.7, follow these steps: Step 1: Download the Module