Use a "ping" command or check network settings to ensure the server is accessible. Restart Services:
Is this happening on a or across your entire network ?
The most common solution is ensuring the client is pointing to the right place.
Before modifying client configurations, ensure the source server is operational. Log into the license server. Open the Windows Services console ( services.msc ). Locate the service. cadworx splm error 7502
Follow these steps in order to diagnose and fix the issue, starting with the quickest solutions. Step 1: Verify Server Connectivity and Service Status
The concurrent or node-locked license key generated by Hexagon/Intergraph has expired.
How to Fix CADWorx SPLM Error 7502: Troubleshooting Guide If you are running Hexagon CADWorx or other Intergraph software, encountering an licensing issue can completely halt your engineering design workflow. One of the most common and frustrating disruptions is . Use a "ping" command or check network settings
This is the most overlooked cause of Error 7502. Windows Environment variables tell CADWorx where to find the license.
Ensure the service is running on the server.
The primary reason for this error is a between the client machine (where CADWorx is installed) and the SPLM server. This can happen if: SPLM is not properly configured on the local computer. Locate the service
If the license is expired, you must request a new license key ( .key file) from Hexagon/Intergraph support.
Ensure your team actually has a license seat ready for check-out: Open the SPLM utility on your license server. Run a query to view active seats.
On the License Server:
SPLM relies on specific TCP/IP ports to broadcast licenses across a local network.