: Check the bottom of your device for the model name (e.g., Hamster Pro 20 Hamster Plus Go to product viewer dialog for this item.

SecuGen device registration is the essential process of activating a biometric scanner with the SecuGen Management Server and relevant regulatory authorities—most notably the Unique Identification Authority of India (UIDAI)

While Windows is dominant, SecuGen supports Linux (Ubuntu, CentOS) and macOS via custom libraries.

For web applications, SecuGen offers the WebAPI—an interface that enables web applications to access SecuGen fingerprint readers directly from modern web browsers using JavaScript. No Java runtimes or browser plug-ins are required, eliminating issues with applet signing and JRE version compatibility.

Without proper registration, your software will throw errors like “Device not found,” “Failed to open device,” or “Registration failed.”

The user must re-register each time they clear site data.

Even experienced IT admins encounter registration errors. Here is the most common fix matrix.

Open your services menu by pressing Windows Key + R , typing services.msc , and hitting Enter. Locate the in the list. Right-click it and select Restart .

// Initialize and open SGFingerPrint sg = new SGFingerPrint(); sg.Init(); sg.OpenDevice();

Example pseudocode:

Before the device can communicate with registration servers, specific software layers must be installed on the host system (Windows, Android, or Linux). : Install the SecuGen WBF Drivers or Legacy drivers for older Windows versions. RD Service Application : Download the latest RD Service binaries from the SecuGen India Download Portal . Run the executable with Administrator privileges. Connectivity Requirements

: Look at the sticker on the underside of your SecuGen device. The serial number is printed next to "S/N".

Required to validate the device token with the management server.

If you are rolling out SecuGen devices across an organization:

Registering your SecuGen device ensures compliance with modern biometric standards and protects sensitive identity data through end-to-end encryption. By downloading the correct RD Service files, accurately activating your device serial number, and keeping your host system's time synchronized, you can ensure a seamless deployment across both desktop and mobile platforms.